1. Delivery Timeline
Delivery timelines may vary depending on the product and delivery location. Typically, most orders are fulfilled within 7-14 days from the date of dispatch. You can find a more specific estimate displayed next to the details of each product on our website. We advise customers to check the delivery estimates before adding the product to their cart.

2. Shipping Methods and Costs
Shipping charges may vary based on the selected product, shipping location, and shipping method. We utilize postal services from EMS, as well as reputable third-party logistics (3PL) companies such as DHL, FedEx, and UPS to deliver orders to our customers. The available shipping methods and their corresponding charges are displayed at the time of placing the order.

3. Tracking of Packages
We guarantee tracked shipping on all orders. Once your order is shipped, you’ll receive an email containing live tracking information at the email address provided during checkout.

4. Undelivered or Lost Packages
If a delivery attempt fails due to an incomplete or incorrect shipping address, or if the package is refused at the doorstep, the product will be automatically returned to our source warehouse. Re-attempts or refunds will only be processed after we receive the product and investigate the issue by contacting the customer. In the event of a lost package during transit, the shipping carrier will notify us, and we will arrange for a fresh shipment to be dispatched.

5. Issues with Shipping and Delivery
Occasionally, carriers may prematurely mark orders as ‘Delivered,’ causing confusion for customers. In such cases, you can reach out to us or directly contact the carrier to resolve the issue. If there’s a delay in shipping your order, you’re welcome to email us for an exact status update. We recommend checking the delivery estimate before reaching out to verify if the delay is expected. Feel free to contact us at order@duoxiongla.com.

Please note that we reserve the right to alter, modify, or update this policy without prior notice to our customers. These changes may be necessary to accommodate shifts in laws, regulations, shipping restrictions, or internal business adjustments.