Payments & Security.
How payments are accepted, processed, confirmed, and supported when you order from Duoxionglashilajit.
Simple payment.
Clear support.
This Payments Policy explains the payment methods that may be available when ordering from Duoxionglashilajit, how payment information is processed, and what to do if you experience an issue during checkout.
Available payment methods may vary depending on your location, currency, device, and the payment services available at the time of checkout.
Payment Methods
Depending on your location and the options available during checkout, payment methods may include major credit and debit cards, prepaid cards, supported bank-transfer methods, and digital wallets.
Visa, Mastercard, American Express, Discover, and supported debit or prepaid cards.
Supported digital payment options may include Apple Pay and PayPal.
Bank-transfer or local payment options may appear where supported.
Payment Security
Our website uses encrypted HTTPS connections to help protect information transmitted between your browser and the website.
Payment transactions may be processed through third-party payment service providers. Those providers maintain their own security, privacy, authentication, and transaction-processing practices.
Where applicable, payment service providers may operate in accordance with relevant payment-card security standards, including PCI-DSS.
Currency & Charges
The currency applicable to your purchase will normally be displayed during the ordering and checkout process.
If your payment account uses a different currency, your bank, card issuer, or payment provider may convert the transaction and may apply its own exchange rate or additional fees.
Any conversion charges, foreign transaction fees, bank fees, or similar charges imposed independently by your financial institution or payment provider are outside our control.
Payment & Order Confirmation
After a successful order, you should normally receive an order confirmation using the contact information provided during checkout.
If your payment appears to have been completed but you do not receive an order confirmation, please avoid immediately placing the same order again. First check your email, including your spam or junk folder, and review your payment account.
If the payment has been deducted and no order confirmation is available, contact us so that we can review the transaction.
Payment Issues & Troubleshooting
Payment deducted, but no order confirmation
If your payment account shows a completed or deducted payment but you have not received an order confirmation, contact us with the available transaction details.
Helpful information may include the amount paid, approximate payment time, email address used for the order, and the product you intended to purchase.
Charged more than once
If the same order appears to have been charged more than once, some duplicate or pending transactions may resolve automatically depending on the payment provider.
If the duplicate charge remains, contact us with the relevant transaction information so that we can review the issue with the applicable payment service provider.
Payment declined or error displayed
A payment may fail for a number of reasons, including payment-provider availability, authentication requirements, card restrictions, incorrect payment information, or temporary technical issues.
You may try another payment method where available. If the issue continues, contact us and include a screenshot of the error message where appropriate. Please do not send complete card numbers, security codes, passwords, or other sensitive payment credentials by email.
Refunds
Approved refunds are generally returned to the original payment method used for the purchase.
After a refund has been processed, the time required for funds to appear in your account may vary depending on your bank, card issuer, or payment provider.
Return eligibility and other conditions relating to refunds are governed by our Return & Refund Policy.
Payment Questions
&
Order Support
If you experience a payment issue or need help confirming a transaction, contact us and provide your order or transaction information where available.