Return & Refund Policy.
Clear guidance on returns, eligibility, damaged items, exchanges, cancellations, and refunds.
A clear process,
when something isn’t right.
This Return & Refund Policy explains when a Duoxionglashilajit order may be returned, the conditions required for refund eligibility, and how returns, exchanges, cancellations, and refunds are handled.
Because our products are intended for personal consumption, return eligibility depends in part on the condition and integrity of the product and its packaging.
Return Window
We offer a 14-day return window. You may initiate an eligible return within 14 days from the date you receive the product.
Return requests submitted after this period may not be eligible for acceptance.
From the date you receive your order.
Refund Eligibility
To qualify for a refund, the return request must be initiated within the applicable return window.
The returned item must be in its original, unused condition and remain in its original packaging. Where applicable, original tags and seals must remain intact.
Products showing signs of use, opening, damage, tampering, or other conditions that make them ineligible under this policy may be refused.
Initiate the request within the return window.
The product must remain unused.
Packaging and applicable seals must remain intact.
Damages & Issues
Please inspect your order after receiving it. If the item is defective or damaged, or if you receive an incorrect item, contact us promptly so that we can review the issue.
When contacting us, please include your order information and a clear description of the issue. Supporting photographs may be requested where appropriate to help us assess the situation.
Non-Returnable Items
Due to the nature of our products, unwanted items that have been opened, used, or have had their seals broken are not eligible for return or refund.
This restriction helps protect product integrity and ensures that returned products have not been opened or used after delivery.
How to Start a Return
To initiate a return request, contact us by email and provide your order number together with the reason for the return.
Once your request has been reviewed and approved, we will provide instructions explaining how and where the eligible product should be returned.
Items sent back without prior return authorization will not be accepted for refund.
Send your order number and reason for return.
We will review the request and provide instructions.
Do not send an item back before authorization.
Exchanges
If you would like to request an exchange, please contact us by email. We will review the request and provide guidance based on the product, destination, and circumstances.
If an exchange cannot be arranged for your location, you may be asked to return the eligible item. Once the return is accepted, a separate purchase may be placed for the replacement item.
Order Cancellation
Requests to cancel an order should be submitted within 24 hours of placing the order.
If an order has already entered processing or shipping, cancellation may no longer be possible or additional costs may apply depending on the circumstances.
Refund Process
Once an authorized return has been received and inspected, we will notify you of the status of your refund.
If approved, the refund will be processed to the original payment method. Depending on your payment provider and issuing bank, it may take approximately 7–12 business days for the refund to appear after it has been processed.
Unless otherwise required by applicable law, delivery charges, return postage, and applicable import duties are not included in the refundable amount.
Timing after approval may vary by payment provider or issuing bank.
Returns
&
Refund Support
If you have questions about return eligibility, a damaged or incorrect item, an exchange, cancellation, or refund status, please contact us.