Shipping & Delivery.
What to expect from dispatch to delivery, including timing, tracking, carriers, and shipping support.
From our hands
to your door.
This Shipping & Delivery Policy explains how orders placed through Duoxionglashilajit are dispatched, transported, tracked, and delivered.
Delivery times and available shipping methods may vary depending on the product, destination, carrier availability, and other circumstances affecting international or domestic transportation.
Delivery Timeline
Delivery timelines may vary depending on the product and delivery destination. Typically, most orders are delivered within approximately 7–14 days from the date of dispatch.
Where available, a more specific delivery estimate may be displayed during the purchasing process. We recommend reviewing the available delivery information before completing your order.
From dispatch. Actual transit time may vary by destination and carrier.
Shipping Methods & Costs
Shipping charges may vary depending on the product, delivery destination, and shipping method selected or available for the order.
Depending on destination and service availability, orders may be transported through postal services such as EMS or established third-party logistics providers such as DHL, FedEx, and UPS.
Available shipping options and applicable charges are presented during the order process where available.
Tracking Your Order
Once an order has been dispatched, tracking information is provided where supported by the selected carrier and shipping service.
Tracking details are normally sent to the email address provided during checkout. Please ensure that your contact information is accurate when placing your order.
Undelivered & Lost Packages
Incorrect or incomplete address
If delivery cannot be completed because the shipping address supplied with the order is incomplete or incorrect, the carrier may return the package to the originating or designated warehouse.
Refused deliveries
Packages refused at the delivery address may also be returned. Where a package is returned, any re-shipment or applicable refund will be considered after the returned package has been received and the circumstances of the delivery have been reviewed.
Lost in transit
If a carrier confirms that a package has been lost during transit, please contact us so that we can review the shipment and determine the appropriate next step, which may include arranging a replacement shipment where applicable.
Shipping & Delivery Issues
Marked delivered, but not received
Occasionally, carrier tracking may show a package as delivered before the recipient is able to locate it. If this occurs, we recommend first reviewing the tracking information and checking the delivery location before contacting the carrier or our support team.
Delayed shipments
Carrier schedules, destination restrictions, customs processing, transportation disruptions, weather, and other circumstances outside our direct control may affect delivery timing.
If your shipment appears to be delayed beyond its expected delivery window, you are welcome to contact us for assistance reviewing its current status.
Changes to This Policy
We may update or modify this Shipping & Delivery Policy from time to time to reflect changes in applicable laws, regulations, carrier requirements, shipping restrictions, service availability, or our business operations.
The current version of this policy will be made available on this page.
Shipping Questions
&
Order Support
If you have a question about the delivery status of your order or need assistance with a shipping issue, please contact us and include your order information where available.